GDPR

GDPR

General Data Protection Regulation (GDPR) Policy

Effective Date: [13/01/2025]

Last Updated: [13/01/2025]

Softy Pet values your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This GDPR Policy outlines how we collect, process, and safeguard your information when you use our website (softypet.com). If you have any questions or concerns, please contact us at [email protected].

1. Data We Collect

We may collect and process the following categories of personal data:

1.1 Information You Provide Directly:

  • Name
  • Email address
  • Phone number

1.2 Information We Collect Automatically:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (e.g., pages visited, time spent on the site, etc.)

1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. For more information, please refer to our [Cookie Policy].

2. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and deliver our products and services.
  • To process and manage orders, payments, and shipping.
  • To communicate with you about your orders, account, and inquiries.
  • To improve our website, products, and services.
  • To comply with legal obligations or respond to lawful requests from public authorities.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a Contract: To fulfill our obligations related to your purchase or other agreements.
  • Consent: When you provide your explicit consent, such as subscribing to newsletters.
  • Legitimate Interests: For purposes such as improving our services and preventing fraud.
  • Legal Compliance: To comply with applicable laws and regulations.

4. Data Sharing and Transfers

We may share your personal data with the following parties:

  • Service Providers: Third parties that assist in providing services, such as payment processors, shipping companies, and marketing tools.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

We ensure that any data shared outside the European Economic Area (EEA) is protected under appropriate safeguards, such as standard contractual clauses or equivalent measures.

5. Your Rights

Under GDPR, you have the following rights:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request restriction of processing in specific cases.
  • Right to Data Portability: Request transfer of your data to you or another organization.
  • Right to Object: Object to data processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time.

To exercise these rights, please contact us at [email protected].

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us to have it removed.

10. Updates to This Policy

We may update this GDPR Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this GDPR Policy or your personal data, please contact us at:

Softy Pet
Email: [email protected]

By using our website, you agree to the terms outlined in this GDPR Policy.